How to Load Cash in a Genmega or Hyosung ATM (Step by Step)
Written by the myFloridaATM.com install team — Winter Park-based, ATM-only techs with 10 years and 75+ installs across Central Florida. Last updated October 20, 2026.
How do you load cash into an ATM?
Short answer: To load cash, close the ATM out of service, unlock the vault, remove the cassette, fill it with clean, flat, correctly oriented $20 bills, reinsert the cassette, enter the new cash count in the operator menu, then close the vault and run a test. Exact menu steps vary by Genmega and Hyosung model, so follow your operator manual.
The Central Florida Angle
Florida tip: humidity makes bills stick together. Store cash in a dry place, and fan the bills before loading to cut down on jams.
- Load in a back office with the door closed.
- Vary your loading days and times.
- Never leave the vault open while customers are in the store.
How do I stop bills sticking together?
Use crisp bills, keep them dry, and fan them before loading.
General Steps
- Load when the store is closed or in a private area
- Print a closing or settlement report from the operator menu
- Unlock the vault with the combination or key
- Remove the cassette and open it
- Add clean, flat, unfolded $20 bills facing the same way — no torn or taped bills
- Do not overfill past the cassette’s marked capacity
- Reinsert the cassette until it locks
- Enter the cash added in the operator menu
- Close and lock the vault, then run a test withdrawal
Common Loading Mistakes
- Worn, folded or mixed bills — the leading cause of jams
- Forgetting to update the cash count in the menu
- Overfilling the cassette
- Loading in view of customers
Frequently Asked Questions
What bills go in an ATM?
Most retail ATMs dispense $20 bills only.
Why does my ATM jam after loading?
Usually worn, folded or misoriented bills. Use clean, flat bills facing the same way.
Can you load the ATM for me?
Yes, on our free full-service placement program we handle all cash loading.
Related: How much cash to load · ATM error codes · Free ATM placement
Get your free ATM: call (786) 554-3977 or check if your business qualifies. For qualifying businesses. No upfront cost — we install, maintain and service it.
